Dear Mr. Dirk, Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about the quality of our product and the service delivery — it means a lot to us. We also appreciate you highlighting the delay in documentation. Please accept our apologies for any inconvenience this may have caused, and we’re glad to hear that Mr. Torres was able to resolve the matter promptly. Your feedback is invaluable as it helps us continually improve. We look forward to the opportunity to serve you again and to provide consistently excellent service in the future. Should you have any further needs, please don’t hesitate to reach out. Best regards, Devin Duan